St. Joseph’s Health Hospital is the only hospital in Central New York, and the only hospital in New York state with 400 or more beds, to be named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award, America’s trusted referral source for the best in healthcare. The award signifies that St. Joseph’s Health Hospital has been ranked within the top 100 hospitals of similar size based on number of beds, of which there were four categories.
The methodology used to select St. Joseph’s Health Hospital is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences, according to a news release issued by the hospital.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
Effective communication with nurses and doctors, responsiveness to requests for help, providing patient recovery information, explanation about medications before being administered, bathroom and room cleanliness, peacefulness of room at night, and patient recommendation rating.
“This hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award.“
“We are honored to be the top choice for women looking for high quality health care,” said AnneMarie Walker-Czyz, chief operating officer and chief nursing officer, St. Joseph’s Health. “The leadership of our founding sisters, including Saint Marianne Cope, was grounded in faith, values and a commitment to service. Our mission has continued with unwavering commitment for the past 150 years. Delivering an outstanding patient experience is among the most important things we do.”