• 211CNY
Dial 2-1-1 or 844-245-1922
211cny@contactsyracuse.org • www.211cny.com
211 CNY is the hub for community members and organizations looking for various types of health, human and social services in Onondaga, Oswego, Jefferson, Lewis and St. Lawrence counties. Trained counselors can assist callers in finding information and referrals through its 24-hour 211 call line, or through the website.
• 988 Lifeline
Call or text 988 to be connected with counselors for confidential support 24/7. People can chat at 988lifeline.org.
• For veterans, service members, and their loved ones – call 988, press 1; text 838255 or chat.
• Spanish-Speakers – 988 Lifeline voice, text, and chat options are offered in Spanish. To call a Spanish-speaking counselor, dial 988 and then press 2. To text with a Spanish-speaking counselor, text AYUDA to 988. To chat with a Spanish-speaking counselor, please start a chat in Spanish.
• Deaf and hard of hearing people have 24/7 access to 988 videophone. Visit 988lifeline.org and click on the deaf/HoH icon.
• Adelphi New York Statewide Breast Cancer Hotline and Support Program
Call: 1-800-877-8077, Daily from 9 a.m. to 9p.m. • Text: 516-262-3263, Mondays through Fridays from 9 a.m. to 5 p.m.
breastcancerhotline@adelphi.
This hotline provides information, referrals and support to New Yorkers with and/or concerned about breast cancer.
• Alzheimer’s Association Central New York Chapter
24-Hr. Helpline: 1-800-272-3900
Serving the cities of Binghamton, Ithaca, Syracuse, Utica and Watertown and their surrounding counties, the Alzheimer’s Association, Central New York Chapter, provides education and support to all those facing Alzheimer’s and other dementias, including those living with the disease, caregivers, health care professionals and families.
• American Cancer Society – Upstate New York
1-800-227-2345
Callers can talk with experts about a concern and receive support 24/7 via the live helpline. Support is also available via live chat at cancer.org.
• American Foundation for Suicide Prevention
1-888-333-AFSP (2377); Greater Central NY Chapter: 315-664-0346
National Suicide Prevention & Crisis Line: 988
The Greater Central NY Chapter, which covers Broome, Cayuga, Chenango, Cortland, Delaware, Herkimer, Lewis, Jefferson, Madison, Oneida, Onondaga, Oswego, Otsego, Schoharie, Tioga, and Tompkins counties, focuses on eliminating the loss of life from suicide by delivering innovative prevention programs; educating the public about risk factors and warning signs; raising funds for suicide research and programs; and reaching out to those individuals who have lost someone to suicide.
• Birthright of Onondaga County
1-800-550-4900 (Hotline); 315-479-5807 (Office)
Birthright believes it is the right of every pregnant woman to give birth and the right of every child to be born. This international, nondenominational volunteer organization is a resource center and offers services and supplies to women who may be pregnant and new mothers, including pregnancy tests, helpful service referrals, diapers, baby and maternity clothing and coats. All services and supplies are offered free and in confidence.
• Boys Town National Hotline
1-800-448-3000
Text VOICE to 20121
The Boys Town National Hotline is open 24 hours a day, 365 days a year, and is staffed by specially trained Boys Town counselors. It is accredited by the American Association of Suicidology (AAS). Spanish-speaking counselors and translation services for more than 100 languages also are available 24 hours a day. Speech- and hearing-impaired can contact the organization by email: hotline@boystown.org.
• Cancer Services Partnership through the NYS Department of Health
1-866-442-CANCER (2262). English and Spanish and other languages available.
Contact Hotline
Onondaga County: 315-251-0600
Cayuga County: 1-877-400-8740
988 Suicide and Crisis Lifeline: Call or Text 988 or chat 988lifeline.org
Dial 211: Health and Human Services Referral Line
Contact Community Services Inc. is a multi-faceted organization that supports the social, emotional, behavioral and mental health of children, youth, and adults. It delivers this support through three broad program areas: crisis and suicide prevention, school support services and training and education.
• Deaf Hotline Advocate
National Deaf Domestic Violence Hotline: 855-812-1001
The Deaf Hotline is a 24/7 hotline that is ASL accessible for people experiencing abuse. With the Deaf Hotline, those in need can consult with a culturally-adept and trained advocate in ASL who can assist with safety planning, crisis intervention, and emotional support.
• Family Resource Center of Oswego County
24/7 Help: Option Line at 1-800-712-HELP (4357) • 315-343-4866 • Text: 315-216-5200
info@familyresourcecenter.life • www.familyresourcecenter.life
Services include pregnancy testing; parenting and life skills classes for men and women; information on pregnancy, abortion and alternatives, and sexually transmitted diseases; referrals to community resources (medical care, child care, housing, social services, etc.); post-abortion, miscarriage and sexual abuse education and support; referrals to adoption agencies; abstinence education; and help with practical items. All services are free and confidential.
• The H-Line/New York State HIV/STI/Hepatitis C Hotline
1-800-541-2437 • 1-800-233-7432 (Spanish language hotline)
The New York State HIV/STI/HCV hotline provides HIV, STI, and hepatitis C education, risk-reduction, information and referrals. These include HIV and STI testing, linkage to PrEP (pre-exposure prophylaxis) and PEP (post-exposure prophylaxis), HIV and hepatitis C care, and many others. The hotline services are available free to the general public. The hotline is open Monday through Fridays from 9 a.m. to 7 p.m. and on Saturdays from noon to 4 p.m.
• HOPEline Services
1-877-8-HOPENY or text HOPENY
Funded by the NYS Office of Addiction Services and Supports, the New York State HOPEline is available 24/7/365, to help individuals with free and confidential information about addiction and problem gambling assessments, interventions, treatment, and support in New York state. HOPEline services are free and confidential. A bilingual staff provides services in English, Spanish, Bengali, traditional Chinese, Haitian-Creole, Korean, and Russian, with access to real-time interpreter services to meet the needs of callers who speak any of 170+ other languages.
• La Liga 24-Hour Bilingual Hotlines
Domestic & Sexual Violence Crisis & Support: 315-466-4713
Language Services: 315-466-6608
• LGBTQ+ Suicide Prevention Resources
National Suicide Prevention Lifeline: Chat at 988lifeline.org. Deaf and hard of hearing people have 24/7 access to 988 videophone. Visit 988lifeline.org and click on the deaf/HoH icon.
Text TALK to 741741: text with a trained counselor from the Crisis Text Line for free 24/7
The Trevor Project: Phone, chat and text support for LGBTQ+ youth through the website: thetrevorproject.org/get-help-
Trans Lifeline: Support for transgender people by transgender people: 1-877-565-8860
• Liberty Resources — Help Restore Hope Center
1-855-966-9723
www.liberty-resources.org/hrhc
Liberty Resources’ Help Restore Hope Center provides free and confidential services to those affected by sexual assault, domestic violence or other violent crimes. The 24-hour hotline is staffed by trained volunteers. A nine-bed safe dwelling offers confidential safe housing in Madison County for those who want to leave a situation where there is domestic violence occurring. A team of trained staff professionals offer assistance and support. In addition, Liberty Resources, with Oneida Health and Community Memorial Hospital in Hamilton, offers the services of a sexual assault nurse examiner (SANE) to victims of rape and sexual assault. These examinations are completed by a nurse who is specially trained in completing forensic exams in a manner that is trauma informed. A Help Restore Hope Center Advocate can meet victims at the hospital for extra support and assistance.
• Liberty Resources — Crisis Services
315-251-0800
Liberty Resources’ Crisis Services provides intervention, response and stabilization for adults, youth, and families in the home, in the community or at one of the organization’s adult crisis residences. The crisis team consists of licensed, qualified crisis providers and peer specialists / advocates that provide a variety of interventions for those experiencing a mental health, substance use, domestic violence or sexual assault crisis.
• National Domestic Violence Hotline
1-800-799-SAFE (7233) • Text: “Start” to 88788
www.thehotline.org to chat live, for AI chat or for more information.
Responding to calls 24/7, 365 days a year, the Hotline provides essential tools and support to help survivors of domestic violence, including free, confidential, and compassionate support; crisis intervention information; education; and referral services in over 200 languages.
• National Runaway Safeline
1-800-RUNAWAY (1-800-786-2929)
www.1800runaway.org • www.nationalrunawaysafeline.
The National Runaway Safeline provides crisis intervention services to young people and their families, while also offering prevention, educational and training programs to the network of runaway and homeless youth service providers nationwide.
• New York State Child Abuse and Maltreatment Register
1-800-342-3720; 1-800-638-5163 (TDD/TTY) • 1-800-342-3720 (video relay system)
Provides 24-hour-a-day services for the purpose of reporting cases of suspected child abuse anywhere in the state.
• NYS Domestic and Sexual Violence Hotline
Office for the Prevention of Domestic Violence: https://opdv.ny.gov
1-800-942-6906; text 844-997-2121; or access chat through the website.
Advocates give confidential support, 24/7, in most languages.
• NYS Growing Up Healthy Hotline
1-800-522-5006 • TTY: 1-800-655-1789
24-hour help and resources on a variety of topics, including health care, nutrition, pregnancy, family planning, children’s special needs and more. Visit the website for links to other resources.
• NYS Justice Center for the Protection of People with Special Needs
General Inquiries: 518-549-0200. Relay users, please dial 7-1-1 and give the operator 518-549-0200
To report abuse: 1-855-373-2122 (staffed 24 hours a day, 7 days a week). Relay users, please dial 7-1-1 and give the operator 1-855-373-2122
To report a death: 1-855-373-2124
webmaster@justicecenter.ny.gov • www.justicecenter.ny.gov
Through action, investigation, and education, the NYS Justice Center is an agency that helps protect vulnerable populations.
• Onondaga County Department of Children and Family Services
John H. Mulroy Civic Center, 421 Montgomery St., Syracuse, NY 13202 • 24-Hour Child Abuse Hotline:315-422-9701 or 1 800-342-3720
The children’s division is dedicated to professional practice in the protection of children from violence and neglect by their caretakers, preservation of families, the provision of alternative care, and the achievement of permanence for children to help them become productive adults. It is responsible for the direct and indirect provision of Child Protective Services, Foster Care, Independent Living Services, Intake, Adoption and Preventive Services.
• Oswego County Opportunities Crisis Hotlines
Crisis & Development Services assist people in gaining safety, self-sufficiency and personal growth through prevention, intervention and skill building services.
Victims of domestic violence, dating violence, sexual assault, stalking or victims of other violent crimes, can call 315-342-1600.
People experiencing a housing crisis, difficulty meeting basic needs and other crisis situations can call 315-342-7618 or 1-877-342-7618 (toll free).
• Strong Hearts Native Hotline
Call or text:1-844-7NATIVE (1-844-762-8483)
https://strongheartshelpline.
StrongHearts Native Helpline is a 24/7 safe, anonymous, and confidential domestic and sexual violence helpline for Native Americans and Alaska Natives, offering support and advocacy.
• Substance Abuse and Mental Health Services Administration (SAMHSA)’s National Helpline
1-800-662-HELP (4357)
A free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.
• Susan G. Komen Breast Care Helpline
1-877-GO-KOMEN (1-877-465-6636)
helpline@komen.org • www.komen.org
Provides information about breast health, local and national resources and information about clinical trials.
• TeleCare
Through Contact Community Services: 315-218-1931
telecare@contactsyracuse.org • www.ContactSyracuse.org/
Telecare is a free telephone reassurance program that offers a regular connection and supports caregiving services already in place. Trained reassurance specialists provide calls to seniors, offering a friendly check-in; medication reminders; well-being checks; and temporary support upon hospital discharge.
• Upstate New York Poison Center
1-800-222-1222
The Poison Center provides real-time information through its 24/7 poison helpline and by sharing life-saving poison prevention education in all our 54 counties for healthcare professionals and the general public.
• Vera House Inc.
315-468-3260 (24-hour Crisis and Support line) • 315-484-7263 (TTY during business hours)
Vera House is a comprehensive domestic and sexual violence service organization, whose mission is to prevent, respond to and partner to end, domestic and sexual violence and other forms of abuse. Vera House Inc. provides a 24-hour support line, safety planning, shelter, advocacy, and counseling services for individuals and families, in addition to facilitating prevention and education workshops to local schools, organizations and businesses.
• Veterans Crisis Line
Dial 988 and Press 1; send a text message to 838255; connect to the website to chat.
The Veterans Crisis Line provides free, 24/7 confidential support, and connects veterans with people qualified to support veterans. It serves veterans, service members, National Guard and Reserve members, and those who support them.