Free service is available 24/7 and provides access to trained crisis counselors through call, text, and chat
In times of emotional distress and mental health crises, having immediate access to support can be a lifesaver.
The 988 Suicide & Crisis Lifeline is a significant step forward in providing that crucial support. This easy-to-remember three-digit number offers immediate assistance to those experiencing mental health challenges, emotional distress or substance use issues.
The 988 Lifeline is a free service available 24/7, providing access to trained crisis counselors through call, text, and chat. It supports individuals who are suicidal, experiencing a mental health or substance use crisis, or any emotional distress. This service is also available to those concerned about someone in need of crisis support.
One of the key strengths of the 988 Lifeline is its integration with local crisis centers, ensuring that callers receive relevant and effective support. In Central New York, Contact Community Services plays a pivotal role in supporting the 988 Lifeline, providing comprehensive crisis intervention services to ensure that individuals receive timely and appropriate care.
Since its inception, 988 has answered over 25,000 calls across Central New York, demonstrating the high demand for mental health services in our region. Each call represents a person reaching out for help, a life potentially saved. The volume of calls highlights the importance of having a dedicated mental health hotline and underscores the critical need for such services. Notably, less than 1% of the calls required police assistance, emphasizing the effectiveness of trained counselors in de-escalating situations.
The service is inclusive, open to individuals of all ages, genders, ethnicities, races, religions, sexual orientations and socioeconomic statuses. Specialized lines are available for veterans, LGBTQIA+ individuals, and Spanish speakers. Phone services are provided in English and Spanish, with translation available in over 150 additional languages. Chat and text services are currently available only in English.
When you contact 988, you are connected to a local crisis center based on your area code. If the local center is busy, your call will be redirected to a national backup center. Trained counselors provide support for various mental health issues, including suicidal thoughts, mental health or substance use crises, and emotional distress. The service is designed to be accessible to everyone, regardless of their background or circumstances.
Mental health issues have become increasingly prevalent, especially following the COVID-19 pandemic. The isolation, stress, and uncertainty of the past few years have significantly impacted many people’s mental well-being. The 988 Lifeline provides a crucial resource for
those struggling to cope, aiming to reduce the stigma around seeking help for mental health issues and encouraging individuals to reach out when they need it most.
The 988 Suicide & Crisis Lifeline is a vital advancement in mental health support. With the backing of local organizations like Contact Community Services, it ensures that anyone experiencing a mental health crisis has immediate access to help. Remember, help is just three digits away. If you or someone you know is struggling, don’t hesitate to reach out to 988 or chat online at 988lifeline.org —because no one should have to face a crisis alone.