Nascentia Health has announced that three of its Syracuse office team have been promoted to new roles.
• Jennifer Allen is now vice president of patient services, overseeing the organization’s certified home health agency and licensed home care services agency, which provide skills nursing and therapies and home health aide services to thousands of patients across a six-county region. She has expertise in quality assurance, public health and telehealth programs, and focuses on improving patient outcomes and reducing rehospitalizations. She has been with Nascentia Health for three years. She is a registered nurse with more than 25 years of experience in healthcare. She received her doctorate in nursing practice, public health nurse leader (DNP-PHNL) from the University of Massachusetts Amherst. She lives in Whitney Point.
• Jo Miller is now vice president of customer experience and outreach, overseeing Nascentia’s call center, customer service team, outreach staff and licensed agents. She has more than 30 years of experience with customer service and sales and 10 years of experience in the healthcare industry. She is a licensed insurance agent and a founder of Resources and Advocacy for the Aging and Disabled (RAAD), a nonprofit with chapters statewide that focuses on improving access to social services for adults. She has been with Nascentia since 2020. She is a graduate of SUNY Empire State College. She resides in Bradford.
• Dino Duracak is now the director of quality assurance, performance improvement, and telehealth for Nascentia’s certified home health agency. He ensures that clinicians provide the best care to patients, including using telehealth technology to better monitor patient health in between clinician visits. He is a licensed physical therapist with nearly 10 years of experience with hands-on patient care. He received a doctorate and bachelor’s degree in physical therapy from Utica University. He resides in Utica.