New chief people officer hired at Loretto

Nancy Williams

Nancy Williams has been hired as the new chief people officer at Loretto. Williams was previously the director of patient experience and logistics for Crouse Hospital, and is a long-term Loretto board member. In her new role at Loretto, she will be responsible for the newly restructured human resources, shared services and talent management teams.

“Nancy brings a wealth of in-depth experience to this position, including several advanced leadership positions at Crouse spearheading experience programs, managing diverse teams, leading strategic planning initiatives and driving significant process improvement projects to improve system throughput and quality care,” said Kimberly Townsend, president and CEO at Loretto.

Williams has an extensive clinical background and managed several large clinical teams during her tenure, including expertise in complaint and formal grievance management. She joined Crouse Hospital in 2000 as an registered nurse on the intensive care unit and graduated from management of the cardiac care center into her broader roles in patient experience and people leadership.

In addition to serving as a trustee for the Loretto Management Corporation board for more than five years, she is active in many community and human service organizations, including the Schwartz Center for Compassionate Healthcare, the Association for Patient Experience, the Beryl Institute, the American Nurses Association, and Administrators of Volunteer Services (AVS). She also served as a board member for Sarah’s Guest House for six years and remains an active supporter of the organization, and served as a member on several St. John Fisher College dissertation committees.

Williams holds a Doctor of Education degree in executive leadership from St. John Fisher College, a Master of Science in nursing, leadership and management from Walden University, a Bachelor of Science degree in nursing from Syracuse University’s College of Nursing, and a Bachelor of Science degree from SUNY Brockport.

Nancy is an Auburn native and resides in Tully with her husband and family.